privacy policy
Welcome to Ana Neu's website. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Australian Consumer Privacy Law.
1. Information We Collect
We collect personal information that you provide to us directly, such as:
Name
Email address
Payment information (processed securely through our payment processor)
Any other information you provide when contacting us or signing up for our newsletter
2. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site. We use cookies for the following purposes:
Functionality: To remember your preferences and enhance site performance.
Analytics: To analyse site traffic and user behaviour through tools like Google Analytics.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.
3. Source of Information Collection
We collect personal information directly from you when you:
Purchase our digital writing planners
Sign up to Ana Neu’s blog
Contact us through our website or store email
4. Disclosure for Business Purposes
We may disclose your personal information to third-party service providers for business purposes, including:
Payment processing
Email marketing
Analytics
These providers are obligated to protect your information and only use it for the purposes we specify.
5. Use of Personal Information
We use your personal information to:
Process transactions and send order confirmations
Communicate with you regarding your purchase or inquiries
Send marketing communications (you can opt-out at any time)
Improve our website and services
6. Security of Your Information
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights Under Australian Consumer Privacy Law
Under the Australian Consumer Privacy Law, you have the right to:
Access your personal information
Request corrections to your personal information
Request the deletion of your personal information
To exercise these rights, please contact us using the information provided below for us to terminate your account.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Thank you for trusting Ana Neu with your information. Your privacy matters to us!
Effective date: 26/09/2024